Residents who receive adult social care from Luton Borough Council are being asked to give honest feedback about the services.
Around 1,000 randomly selected services users will receive a survey asking them about the quality of support for older and vulnerable people in the town.
The results of the survey will be analysed carefully to find out what is working well, what needs improving and what needs changing.
The survey will also compare the experiences of people across different demographic groups to ensure that our services meet the needs of everyone.
Cllr Mahmood Hussain, portfolio holder for adult social care, said: “This survey is the most important way of finding out what impact our services have had on the lives of residents so I hope everyone that receives one takes the time to complete it. It will help us understand what we need to do differently to improve services for you.
“It is no secret that we have been faced with massive budget cuts, so we are also hopeful that the survey will help us understand how we can provide services more efficiently and effectively in such a challenging financial environment.
“Whether it’s home care, occupational therapy or you have had your home adapted in the last year, if you do receive a survey it is vitally important that you give us honest feedback.”
The Department of Health-led survey is being sent out by all councils across the country with adult social care responsibilities.
Surveys will be sent out from February 1 and responses are treated completely confidentially with no individual being identified. The findings will be published by July 2014.
If you have received a questionnaire and have difficulty completing it call 01582 54 76 92 or 01582 54 77 82.