Residents in Round Green who have already been without phone lines for over a month will have to wait another eleven days for repairs.
Landlines for sixteen homes in Hitchin Road have been out since May 4, when a car crashed into a telegraph pole. Resident Jean Taylor contacted the Luton News after repeated calls to BT failed to secure any confirmation of when the problem would be fixed.
“We’ve got no landlines, we can’t use the internet, we’ve all had to have our calls diverted to our mobile phones,” she said.
“It takes about half an hour to get through to BT and I still can’t find out when it will be fixed. I even tried Ofcom but they wouldn’t help me.
“If they could just give us a date that would be something. They’re just not communicating with us.”
When contacted by the Luton News on Thursday, a BT spokesman said: “Due to the location of the incident we are having to carry out detailed surveys to determine the level of traffic management needed to allow safe access. We are doing all we can to get this done and the permissions we need to commence repair work as quickly as possible.”
The following day, Round Green councillor Yaqub Hanif said he had been given a repair date of June 16.
Mrs Taylor said: “That’s an awfully long time. I think it’s a disgrace.”